Personas / Customer Journey

AI workflows for Customer Journey

AI workflows for customer journey mapping, CX analysis, touchpoint audits, and journey proof artifacts. Use this page to move from generic prompting to a workflow you can show as career proof.

Workflow to practice

Journey Friction Audit

Map touchpoints, summarize customer pain, identify handoff gaps, and define the next experiment.

Prompt to start

Act as a senior customer journey operator. Help me create a journey friction audit. Ask for the audience, source data, constraints, risks, and success metric. Then produce a draft, a QA checklist, and a one-paragraph proof artifact summary.

Quality checklist

  • Can every claim or number be traced?
  • Did you include audience, constraints, and review owner?
  • Would the output be safe to show to a manager or interviewer?
  • Did you document what AI drafted and what you changed?

Next steps

Open the Customer Journey prompt collection, build a portfolio case study, then connect it to the AI career transition roadmap.

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